FAQ

​How Do I Place An Order?

 

Ordering is easy! Browse through the products and decide which items would suit your pooch the best. Check your dog's size and click and add items to the basket. For Custom Size items add your dog's measurements to the 'Additional Message' box when adding to the Cart. Or use the contact page to place custom orders on new or existing designs. There is NO additional charge for Custom Size items.

 

CHECK YOUR MEASUREMENTS.See the diagram for help on how to do this correctly.To ensure your new doggie clothing fits perfectly, a quick measure of your pooch is essential! For most of the items you just need 3  measurements.

 

1. Measure around the chest/girth at the widest part.

 

2. Measure around the dog's neck.

 

3. For certain items it's useful to know the length of your dog too. Items such as a dress you may not want it to cover up your dogs tail, so you may need to note the length of the skirt etc. In this instance just run the tape measure down the dog's back from the collar to the base of the tail.

 

 

 

 

 

 

​Secure Ordering & Payment Options

 

All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world.

You do not need a PayPal account. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

Please note: we do not store any payment card details on our website.

Returns & Refunds

 

Items can be returned for exchange or full refund. If you would like to return your item for a refund or exchange, please message me via email or through the contact form on the website. Items must be sent back within 7 days of receipt. Please allow 7 working days from when we receive the item to process the return. Please measure your dog carefully as the return postage cost can not be refunded if the return is a result of incorrectly measuring by the customer. We will refund the cost of the item and initial postage.If the reason for return is our fault we will refund you the cost of the item including the initial and return postage cost (if standard postage is chosen). For returns from outside of the EU the customer must clearly mark the parcel as a return. If you do not do this and customs fees are requested from us the return will not be accepted.

 

 

Delivery Time and Shipping

 

We offer a FREE custom order service. All products are individually handcrafted, therefore please allow up to 10 working days to create each item. A more precise delivery time can be given at the time of ordering .Custom made dog clothing will ensure a perfect fit and is there to provide an alternative for those who are tired of the over done, off the rail, run of the mill dog clothing available everywhere.A majority of the items are unique ‘one offs’ that wont ever be duplicated, so there’s no chance of bumping into another doggie wearing the same dress! :) Even the forever popular designs are not mass produced as we try to make them a little different by using assorted trimmings and embellishments.Please use the contact button if you would like to place a custom order.

 

Shipping Charges
 

UK including Highlands and Islands: FREE

PLEASE NOTE WE ARE ONLY OFFERING UK SHIPPING AT THE MOMENT

All designs Copyright © 2012 - 2020  Sarah White. All rights reserved

  • Facebook Clean
  • Twitter Clean